Terms & Conditions
1. Booking and Appointments
All bookings made through Irenenailsstudio are automatically confirmed. Once you book, your appointment slot is reserved for you.
Please arrive on time for your appointment. Late arrivals may result in reduced treatment time or rescheduling to avoid delays for other clients.
A fixed booking fee is required for each appointment. This secures your booking and is non-refundable.
2. Cancellation and Rescheduling
You may cancel or reschedule your appointment free of charge up to 48 hours before your scheduled time.
Cancellations made less than 48 hours before your appointment will result in loss of your booking fee.
No-shows will forfeit their booking fee and may be required to pay in full before booking future appointments.
To cancel or reschedule, please contact us as soon as possible.
3. Payment
Payment is due at the end of your appointment.
We accept cash, bank transfer, and card payments.
Prices are clearly displayed and agreed upon before service begins. All prices are in GBP.
4. Service Policy
We do not accept refunds for completed services. If you have any concerns or issues with your service, please contact us immediately.
Any problems will be fixed free of charge within 2 days of your original service, provided you notify us promptly.
Some treatments require a consultation form to be completed before your appointment. We will notify you if this applies to your booking.
Please have an idea of what you would like before arriving to help us provide the best service possible.
5. Salon Etiquette
Please refrain from using your mobile phone during your treatment to ensure a relaxing environment for all clients.
We operate from a professional salon space where we rent facilities. Please be respectful of other professionals and clients in the building.
Children must be supervised at all times if brought to appointments.
6. Health and Safety
Please inform us of any allergies, medical conditions, or medications that may affect your treatment.
We reserve the right to refuse or modify treatment if we believe it may cause harm or adverse reactions.
Patch tests may be required for certain treatments. We will advise you if this is necessary.
7. Data Protection
We handle all client data in compliance with GDPR regulations.
Your personal information is stored securely and used only for appointment management and communication purposes.
We will never share your information with third parties without your consent, except where required by law.
8. General Terms
These terms apply to all services provided by Irenenailsstudio.
We reserve the right to update these terms at any time. Current terms will always be available during booking.
By booking an appointment, you confirm that you have read, understood, and agree to these terms and conditions.